Shipping policy

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Denryx Shipping Policy

At Denryx, we partner with premium logistics providers across India to ensure your apparel reaches you quickly and securely.

Order Processing Time

  • Processing: All orders are processed and dispatched from our warehouse within 1 to 2 business days (excluding Sundays and national holidays).

  • Tracking: Once your order is handed over to our courier partner, Shopify will automatically send you an email and SMS containing your real-time tracking link.

Estimated Delivery Timelines

Delivery speed depends on your region. Below are the estimated delivery times after your order has been dispatched:

  • Metro Cities (Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune): 2 to 4 business days

  • Tier 2 & Tier 3 Cities: 4 to 7 business days

  • Special Regions (North East India, Jammu & Kashmir, Island Territories): 5 to 10 business days

Please note: Deliveries may experience minor delays during peak festive seasons, severe weather conditions, or in regional containment zones.

Shipping Charges & Cash on Delivery (COD)

  • Prepaid Orders: We offer Free Standard Shipping across India on all prepaid orders (UPI, Cards, Net Banking).

  • Cash on Delivery (COD): COD is available for eligible pin codes. A non-refundable handling fee of ₹50 applies to all COD orders at checkout to cover courier cash-collection services.

Tracking Your Package

Your tracking link will become active within 24 hours of dispatch. You can track your package directly through your Shopify customer account dashboard or via the tracking link sent to your email.

Failed Delivery Attempts & Address Corrections

  • Our courier partners make up to 3 delivery attempts before returning the package to our warehouse (Return to Origin).

  • Please ensure your shipping address and phone number are accurate at checkout. If you need to make changes, email us immediately before the order status updates to "Dispatched."

Contact Us

If your order is delayed past the estimated timeframe, or if you have any delivery queries, please reach out to our team at denryxsupport@gmail.com